Your website and software, in your name from day one.

Honestly, we can't give you a real number until we know what you need, because a five page website and an ordering system with a kitchen screen are completely different builds. So we start with one call, and after that you get a fixed price in writing. Not hourly, and not an estimate that grows as we go. If you want a feel for it first, the budget question at the top of this page shows the ranges we work in.

It sounds like you'd rather not spend money on something you could probably do yourself, and that's fair, a lot of people start there and some should stay there. Where it usually stops working is when you need the site to actually do something for your business, like text you a quote request or take a booking and a payment, and the builder has no setting for it. So the way we see it, the real question is, what is the one thing you need your website to do that it can't do right now? If the answer is nothing, keep your Wix site.

For a lot of things you're right, and we would never tell you to rebuild your accounting software. We connect to the tools you already pay for, so you're not replacing anything. Custom only makes sense for the part of your day that no subscription fits, the bit you do by hand or in a spreadsheet sitting next to the software. We look at that on the call, and if an off the shelf app does the job, we'll tell you which one.

Your hosting sits in your own account, so you pay that provider directly and you can see exactly what it costs. Every tool and subscription we use on your build goes into a written register that you keep, so there are no mystery charges. The first 30 days of support after launch are free, and after that any support is agreed with you in writing, based on what you actually need.

It sounds like it looked nice but it just sat there. That's the thing we hear most, and it's usually not the design, it's that the site was never given a job to do. So we build around the one thing your business needs from it, like a quote form that texts the enquiry straight to your phone, or bookings that land in your calendar. We can't promise you a number of new customers, nobody honestly can, but we agree in writing what the site will do before we start.

It sounds like you paid for something, waited longer than you were told, and then had to chase someone to get your own site back. Honestly, that's the most common story we hear, and in your position we'd be wary of us too. So instead of asking you to trust us, everything is set up so you don't have to. Your website, code and domain sit in your own accounts from day one. And while we're building, if we go quiet on you for 5 continuous business days without prior notice from us, you keep everything and you owe us nothing. It's in the contract. What would need to be true for you to feel safe trying again?

It depends on where we are, so here are both. While we're building, if we go quiet on you for 5 continuous business days without prior notice from us, you keep everything and you owe us nothing. It's in the contract. Once your site is live, you've already paid for the build and it's already yours, so the promise is about support instead. A real person replies within 4 business hours, or within 1 hour if your site is down, in Australian business hours (AEST). If we miss that, 10% comes off your next bill for every 2 hours we're late, up to the whole bill. And because the hosting and admin email are in your name, if you ever want to walk away, you change the password and go.

That's a fair worry, and it's the reason everything is set up so your business doesn't depend on us existing. Your site lives in your own hosting account, the admin email is yours, and on day one you get a register of every tool we used and a written exit plan. So if anything happened to us, another developer could pick it up the next morning. We also only take on a limited number of builds at a time, so each one gets built properly.

We agree, and that's why what we promise is about what gets built and what happens if we don't deliver, not about results nobody can control. If we're late, 5% comes off the build fee for every week we're late, up to 25%. And on the call you talk to the people who will build it, not a salesperson.

Our software engineers build it, including engineers holding degrees from Australian Computer Society accredited programs, and some of our engineers work from overseas. You're in one group chat with the team working on your build, so you always know who to ask. What matters most, the way we see it, is that the team answers to you in Australian business hours (AEST), and that everything is in your name so you're never stuck depending on anyone.

Our founder has close to a decade of experience, since 2017, leading the delivery of software and websites. You don't have to take our word for it though, every client site on this page is live and you can open it and see the work for yourself.

You do, from day one. Your website, your code and your domain are in your name and your accounts, not ours. We do keep a few reusable building blocks of our own that we use across projects, and you get a free licence to use them inside your build forever, so there is nothing we can ever switch off or take back.

It sounds like you've had to ask someone for permission to get into something you paid for, and that's not a good feeling. With us the admin email is yours. If you ever want to fire us, you change the password and that's it, there's nobody to ask.

Yes. It's your site, you have the logins, so you're always allowed to. For the first 30 days we'll also make content and copy changes for you free of charge. If there are parts you want to be able to update yourself without us, like prices or opening hours, tell us on the call and we'll build it that way.

Then you leave, and you take everything with you. You get a written exit plan on day one, so you know exactly how to move before you ever need to. And even after you go, our group chat stays open to you for 30 days in case you or your new developer have questions.

Usually weeks, not months. You get a delivery date in writing, and if we're late, 5% comes off the build fee for every week we're late, up to 25%. The only time that clock pauses is when we're waiting on something from you, and we tell you about that at the start so there are no surprises.

It sounds like you're already stretched, and the last thing you need is another job on your list. Most of the work is ours. From you we need one call to understand how your business runs, and later on your photos, your prices and a quick look before it goes live. We tell you exactly what we need from you, and when, at the start.

We talk about your business, what's working and what isn't, and what you want the website or software to do. If we're a good fit, you get a fixed price. If we're not, we'll tell you, and you still leave knowing what to fix first. It takes half an hour.

No. You know your business and we know the technical side. We explain everything in plain English, and if we can't explain something simply, that's on us to fix.

We stay on. The first 30 days of support are free, and that covers bugs, breakages, and content and copy changes. New pages and new features are quoted separately at a fixed price, and after the 30 days any ongoing support is agreed with you in writing.

If your site goes down, we respond within 1 hour in Australian business hours (AEST), start working on it straight away, and post an update every 30 minutes in your group chat. For anything else, a real person replies within 4 business hours, usually much sooner. And if we miss those times, 10% comes off your next bill for every 2 hours we're late.

We build your site so Google can read it properly, with fast pages and your business details set up the right way. We won't promise you a ranking though, because nobody controls Google, and honestly anyone who guarantees you first place is someone to be careful of.

Yes. Every site we build is made for phones first, because that's where a lot of people will find you, and then checked on tablets and computers as well.

Usually yes. We build around the tools you already pay for, so you're not replacing anything. We check your exact tools on the call before we quote, so you know what connects before you commit to anything.

Yes. We connect your site to a payment provider like Stripe or Square, and the money goes straight into your account with them. We don't build the payment processing ourselves, that part stays with the provider who is licensed to do it.

That's a real risk, and it's the reason we build around how your team already works instead of asking them to change. We look at who will use it day to day and keep it simple enough for the least technical person on the team.

If you already have customers or members, and something in your week is being done by hand, there's a good chance we can help. We work with trades, food businesses, clinics, churches, schools, charities and offices. Everything happens over video call, so where you are doesn't change anything.

Yes, and we know how that goes, because the person who finds us is usually not the only one who decides. After the call we send you a written summary with the fixed price, what's included and what happens if we don't deliver, so you can forward it as it is. If it helps, we're happy to join a video call with your committee and answer their questions directly.

They might, and some do a great job. The part to think about, the way we see it, is what happens when that volunteer moves on and nobody else has the logins or knows how it works. With us everything is in your organisation's name, with a written register and exit plan, so it never depends on one person.

Please do, it's the right thing to do. When you compare, ask each one who will own the domain and the code, and what happens if they go quiet or deliver late. Those answers will tell you more than the price does.